|
On our own website we sell over a
million items, many at discounted prices and many items have really low
shipping rates or even free shipping. You can choose size and color in one
quick process and checkout through Pay Pal with or without a Pay Pal
account. However, eBay policies are different and listed below.
eBay Terms and Conditions: (Your purchase is a complete agreement to all of
these terms)
Ask all questions before you buy. All items are sold as
pictured-nothing extra. Description may indicate any changes other than
the item is pictured. We always try to use the most updated pictures when
available. Due to ongoing
product improvements and model year changes the item you receive may look
slightly different than pictured. It may be an upgraded version.
Occasionally we run out of certain items and may need to offer you a
substitution, possible upgrade, or a refund. Please check your email
often.
Email Problems:
AOL, Hotmail, .rr, etc. and Norton users: Many times your spam blockers prevent our e-mail
replies from getting to you. If you don’t get a response in 12 hours
(excluding weekends) please call us or try a different e-mail account.
Payments Accepted:
***BIG CHANGE, NOW WE CAN SELL
TO AND TAKE PAYMENTS FROM OVER 190 COUNTRIES***
We accept credit card payments from Master Card, Visa and
Discover by calling 1-866-Full Throttle (385-5847). We can only ship to
the credit card billing address. We accept Cashiers Checks, Money Orders
(Send to JS Powersports 823 Rockford RD SW Cedar Rapids, IA 52404) Sorry,
no personal checks. We accept Pay Pal payments
(to paypal@jspowersports.com)
but we have to ship to the address that comes in with the payment and is
registered with Pay Pal. We can not change the ship to address. NO
EXCEPTIONS! That is against Pay Pal policy. If Pay Pal says
your payment is ineligible for seller protection then you will have to use
a different form of payment. All payments must be in US dollars.
Shipping Rates:
All rates on eBay are calculated for shipping in
the contiguous US states.
International shipping is usually 2-3 times higher, or more when
available. International buyers, we will also need a phone number with
your payment.
Payment Clearing &
Shipping:
We normally ship out within
1 business day if you make an instant payment. If paying by Pay Pal in the
USA we can only ship to your confirmed address. If you send a money order
or make an e check payment, we can not send your item(s) until the check
clears our bank or pay pal. Checks normally take 5-7 business days to
clear. We ship M-F only (excluding holidays). USPS priority mail
(normally 2-3day service in USA) is available for an
additional $4.00
if the item is less than 5 lbs. Call for express
mail quotes. WE RECOMMEND YOU PAY FOR PRIORITY MAIL OR EXPRESS MAIL IF
YOU NEED YOUR ITEMS IN A HURRY.
Alaska and Hawaii sometimes
cost a few dollars more. We recommend priority mail and some packages due
to size and weight can only go priority mail. Regular mail to your
destination can take up to 6 weeks. Faster shipping is available if you
call before payment.
ALL INTERNATIONAL BUYERS –
Shipping & Handling fees do NOT INCLUDE ANY DUTIES, TAXES, OR BROKERAGE
FEES. We do not know these international fees, as it varies from
country to country, item to item, shipping method, etc. & continuously
changes. You will be 100% responsible for any additional fees. As a
business we CAN NOT ship items as GIFTS, so please do not
ask.
Ship-to addresses-
Make sure your address is current before you
make a payment. No address changes or
requests for us to send packages to any other address, its against Pay Pal
policy. If you pay by credit card we have to ship to the billing address.
Due to fraud we just can't send packages anywhere else unless you pay by
money order.
Tracking- Most
of the services we use will send tracking info to you. Some services like
1st class and Priority mail do not have tracking but will have delivery
confirmation. Ebay provides shipping details under the "view order
details" link in the item listing (More info here). Pay
Pal lists them under transaction "details." UPS sends notices through
Quantum View. USPS only has tracking on express mail. Please keep in mind
that tracking an item does not get it there any faster and we always send
items out as soon as we can-normally within one business day unless it was
a special order. If the package appears to be lost after allowing
reasonable delivery time according to the shipping service you chose and
paid for we will certainly track it down if we can. International
buyers-please allow 2-4 weeks for delivery. Many spam blockers kick out
the tracking notifications. Please review your email folders or one of the
sites above for shipping details and be patient as all shipping services
may run a day or two late during the holidays. Chasing a tracking
or conformation number does not speed up the delivery. Please be patient
and allow some time for delivery.
For information on USPS tracking vs delivery
confirmation please click HERE
Shipping Insurance:
Insurance or signature confirmation must be requested and purchased by the
buyer for all items they wish to have insured. We are not
responsible for lost or stolen packages.
Combined Shipping:
Combined Shipping and Handling (S&H) costs are usually
calculated by weight, dimension, and zip code. If your items do not
auto-combine, please contact us for appropriate combined shipping costs on
your items.. Some items can not be packaged together due to physical size
or weight. For big orders or any questions please call us at 1-866-Full
Throttle (385-5847) or 319-364-1120. You can always request a total
during check out when you are done shopping on ebay. All item must be paid
for at the same time/on the same invoice or payment. International
shipping is based on weight and the country it is going to. Please contact
us for a rate.
Local Pickup Service:
Local pick up service is available. Payment must Made by
cash or credit card. Pay Pal rules will not let you pay there and then
pick up locally. No checks or money orders. Purchaser must show up in
person with their winning notice printed off. Due to the fact that we pay
over $6000 a month in ebay fees, not counting paypal fees, there is a
$4.00 processing fee on any purchase that is made on ebay and then locally
picked up. You can avoid this fee by simply coming into our store and
making the purchase or calling and placing an order over the phone.
Exchanges:
All exchanges must be made with 14 days of purchase with the original
invoice. A return authorization number must be obtained and clearly
labeled on the outside of the box and on the original invoice inside
before returning. All merchandise must still be in new condition with all
of the original packaging, tags attached and undamaged. Buyers are
responsible for all shipping costs to and from. No exchanges on closeout
or special order merchandise. Exchanges being made due to our error: We
will refund the standard shipping fee from the original carrier service
only upon the return of the merchandise. If you return a package using
express mail or a different currier you will not be reimbursed for the
extra expense. The shipping services we use to return the merchandise back
to you will be at our discretion.
In the event there is a manufacturer defect, mix up or warranty issue
beyond our control this may need to be handled by the manufacturer and you
will be subject to their return/exchange policies.
Returns:
All returns must be made with 14 days of purchase with the original
invoice. A return authorization number must be obtained and clearly
labeled on the outside of the box and on the original invoice inside
before returning. No returns on closeout items or special ordered
merchandise. No returns on any used or damaged merchandise or packaging.
Do to the nature of electronics and the way they are sometimes handled or
misused we will not accept any returns on electronics. Chatter box will
warranty all units within there warranty period with a copy of your
receipt. No returns on helmets, shields, or vehicle windshields if they
are missing the protective film or have been used. No returns on fuel
tanks. All merchandise eligible for return must still be in new condition
with all of the original packaging, tags attached, and have their serial
number or UPC. All returns are subject to15% restocking fee and no refunds
on shipping or pay pal fees.
Returns being made due to our error: We will refund the standard shipping
fee from the original carrier service only upon the return of the
merchandise. If you return a package using express mail or a different
currier you will not be reimbursed for the extra expense. In the event
there is a manufacturer defect, mix up or warranty issue beyond our
control this may need to be handled by the manufacturer and you will be
subject to their return policies.
Canceled Orders:
Ebay does not have a cancel option.
All listings cost us sellers money when they list it and then a final
value fee when the item listed is purchased. We currently pay over $6000 a
month in ebay fees. Non paying bidder disputes will automatically be filed
with ebay so we can get our fees back. We are really easy to work with.
Need a different size or color or maybe you found a different item you
like better? We can apply your payment towards anything in our store or
just about anything available in the powersports industry. If you
are not sure what you want or need to do please contact our customer
service department at 1-866-385-5847.
Warranty:
JS POWERSPORTS does not imply any warranty of its own on merchandise sold.
Most manufacturers have their own warranty policies in effect and reserve
the right to repair or replace any defectives. Normally items will need to
be sent directly to them and we will assist you in obtaining the address
information.
Feedback & 5 Star Rating:
Its really very simple and your
bid or purchase is an agreement to these terms. Feedback has been
and always will be voluntary, some do it and some don’t. For those who are
interested in feedback and leave us positive feedback-we will return the
favor! You should never have a reason to leave us neutral or
negative feedback as we offer RETURNS, EXCHANGES, OR items are sold AS IS
or on CLOSEOUT (non returnable) and every ting is clearly stated in our
listings. We also offer the Square Trade warranty. We should be judged
as a seller only and not a manufacturer or shipping carrier or
their prices or delivery times. Sorry, but if a
neutral or negative feedback is left without
contacting us first for a resolution the sale is final. At that point we
will make no attempt to resolve any issue and you will be place on our
blocked bidder list to prevent future purchases. Feedback is permanent.
EFFECTIVE MAY 1ST 2008. FALSE,
MISLEADING or ABUSIVE FEEDBACK WILL NOT BE TOLERATED. ANY SUCH STATEMENTS
LEFT IN FEEDBACK ABOUT US MAY RESULT IN A LAWSUIT FOR NO LESS THAN $3000
PER FEEDBACK.
Our detailed seller rating/ebay star rating and your satisfaction
mean a great deal to us. If you have any questions or any concerns
whatsoever please call us toll free at 1-866-Full-Throttle (358-5847) or
319-364-1120 before leaving us anything less than a 5 star rating and
positive feedback. In order for us to keep our Power Seller status and
receive a 15% discount on our account and be able to pass the savings on
to you we have to stay above a 4.8 overall rating. So please leave us five
star ratings, and ensure our survival and these great deals.
Thank you for your business and continued support.
Policy Changes:
We reserve the right to make any and all necessary changes to our policies
at any time to comply with federal and local laws, ebay rules and new
company policies.
Sales Tax:
Iowa residents will need to pay 5% sales tax.
Residents in Cedar Rapids will need to pay 6%
Free Shipping offers:
Any free shipping offers are for online purchasing only
in the 48 contiguous USA. It is a one time offer on new purchases for
specific items and can not be combined with other items to receive them
with free shipping as well. We ship using standard service from UPS or
USPS at our discretion. If you need faster service please call us to place
the order.
New to ebay?
If you have less than 10 positives or have any negatives please contact us
before you bid. Please read our policies before you bid, pay on time, and
allow us time for processing and shipping and time for delivery.
Online Risks:
There is a small amount of risk involved with online or
over the phone purchasing. First off, buy from a company with a good
reputation and great feedback such as ours. Be a little flexible; you
can't tell by a picture if the item will fit you we can't see you to
advise. Also, colors do not appear the same on every computer
display making it sometimes difficult to match other items. Just ask us
and we will try to help in any way we can. Allow time for shipping. You
may not receive you item as soon as you would like with standard shipping.
If your in a hurry, need it for a trip or event and willing to pay extra
for a faster shipping service, then let us know right away so we can give
you all the shipping options. Most of our items can be sent priority mail
(2-3 days) for an additional $4.00 if under 5lbs.
About JS POWERSPORTS:
We sell parts, accessories, wetsuits, gear and apparel from all the
major manufacturers. Buy with confidence as we have over 7800 positive
feedbacks on ebay and 14 years worth of satisfied customers from our web
site and retail store location in Cedar Rapids IA.
Normally internet
business and e mail is conducted Monday-Friday 10-6.
Overall we are very easy to deal with and will go the extra mile for
you if given a fair chance and time frame. We do not want to be undersold,
make an offer, however we are an authorized dealer and have to meet
certain dealer agreements and advertise retail prices. Our product
warranties are valid and our customer service is outstanding. Give us
chance to become your complete power sports dealer.
Contact info:
In the USA 1-866-Full Throttle (385-5874)
Locally or International 319-364-1120
JS Powersports is a
registered trademark
All content on this web site is protected under United States copyright
laws. All rights reserved.
|